Maczen Engineering (OPC) Private Limited

Shipping & Return Policy
Maczen Engineering OPC Private Limited

At Maczen Engineering OPC Private Limited, we value transparency and customer satisfaction. Our policies are designed to ensure clarity and mutual understanding throughout the order process.

Order Process & Shipping Policy
Our engagement typically begins with a product inquiry or lead. Upon receiving an inquiry, our team connects with the customer to understand requirements, negotiate pricing, and finalize specifications.

Once the terms are mutually agreed upon, a formal order confirmation is initiated. Depending on the nature of the order, we may request either a full or partial advance payment. Shipping is arranged only after confirmation of the order and receipt of the required payment.

We maintain communication throughout the process via email, phone, or WhatsApp to ensure all details are clearly understood and agreed upon.

Refund Policy
All products are thoroughly inspected and packaged prior to dispatch. Refunds are not applicable once the order has been delivered and accepted by the customer.

However, if the delivered product does not align with the agreed-upon specifications, we request that you notify our customer care team within 24 hours of delivery. We will assess the concern and determine the appropriate course of action, which may include a replacement, partial refund, or other suitable resolution, at our discretion.

Cancellation Policy
Orders can be cancelled prior to payment (advance or full). Once any payment is received, the order is considered confirmed and is no longer eligible for cancellation.

We appreciate your understanding, as our production and logistics processes are initiated immediately after confirmation to ensure timely delivery.